Frequently Asked Questions
Here you will find answers to the most common questions asked by other members. Please peruse the FAQ page before submitting a ticket to our help staff below.
We Want To Help You......
Many of the common general questions are answered right here on this page. If you decide to submit a ticket you must create an account at our support desk and then log back in TO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website. If you need help and advice building your business we recommend personal coaching.
When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with this websites or one of the products contained herein. Examples might be a dead link or a video not working. This help desk is not meant to be used for coaching or assistance in building your internet business. If you feel that this website or product is not functioning properly then please report the problem by submitting a ticket.
When can I expect a response?
Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend. While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
I haven't gotten a response yet!
Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you. If you have a delay in your response time outside of the times posted, you can email Support@HigherLevelStrategies.com or call our toll free number at 866-205-3389. Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.
I can't log into the website.
Log in details are case sensitive so be sure your caps lock is not on. You created your login and password when you signed up for the site. Check your e-mails for a confirmation of your log in details. If you have forgotten your password you can request it from the login page. If for some reason you’re still having issues please submit a ticket.
My video won't play/load.
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.
I can't see my tutorial modules.
The modules can be accessed from the navigation bar at the top of this page. Only full access members can view these videos. You can upgrade to a full access membership from within the website or if you have already paid for this access then you may contact our support staff by submitting a ticket. Please be sure to include your username, email used to create your account and a copy of your receipt.
How do I cancel my membership?
We hate to see you go. You can follow the steps below for a refund or if you wish to cancel your free account please submit a ticket to support. If you wish to be removed from our mailing list, simply click the unsubscribe link at the bottom of any email we’ve sent you.
How do I get one on one help / coaching for my internet business?
Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Whether you are just starting out or already earning some profits online, our expert staff can help you take it to a higher level! 1-on 1 VIP coaching is custom tailored to suit your exact needs and learning style. Obviously, this type of elite training is not free, but custom training packages can start as low as $1,000. If you are truly serious about building an online business and you’re ready to invest in making it happen, we invite you to apply today at: higherlevelstrategies.com.
How do I get a refund?
We’re really sorry to see you go. In order to receive a refund for your purchase, you must be within the 30 day refund period that we guarantee on all of our sites. If you’re not within the 30 day refund period then you do not qualify for a refund. If you are within the 30 day refund period, please submit a ticket at our help desk and include your JVZoo transaction ID, username, Paypal email address and the email you used to purchase Internet Selling For Newbies. Remember, all refund requests must be processed via JVZoo. Trying to request a refund via Paypal directly will cause conflict and it will either take longer to be processed or you may lose the refund altogether.
How do I Unzip the files?
After you download the zip files, you can easily extract the contents so you can use them on your computer using the instructions below for your operating system.
Windows Users: To unzip all the contents of the zipped file, right-click the zipped file, select Extract All, and then follow the instructions.
Macintosh Users: Double-click on the zipped files and the files will be automatically extracted.